QUANTIC DREAM collects and processes personal data in the scope of its activities for the purpose of promoting and marketing its products and services. These processing operations are carried out in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, applicable since 25 May 2018 (hereinafter referred to as the "GDPR"), French law No 78-17 of 6 January 1978 and any other regulations in force
QUANTIC DREAM games and websites are not intended for children. QUANTIC DREAM does not knowingly collect personal information from a person under 16 years of age. If you are under 16 years of age, please do not send us any personal information about yourself. If we learn that we have collected personal information about a child under 16 years of age, we will delete it as soon as possible.
If you are the holder of parental authority over a minor under the age of 16 and you believe that we have inadvertently received personal information about him or her, please contact us, and we will delete the information from our systems as soon as possible.
1. WHEN IS YOUR PERSONAL INFORMATION COLLECTED?
QUANTIC DREAM collects and processes your personal information when you use its Services or when you interact with QUANTIC DREAM.
This can be done, in particular, in three ways: (1) you voluntarily provide us with information, for example by contacting us, (2) we automatically collect information when you use the Services (for example, via cookies or our games) and (3) third parties, such as game platforms, may provide us with information about you.
The following are examples of situations in which personal information is collected (non-exhaustive list):
- you use our Services,
- you contact QUANTIC DREAM for any reason / question, including technical support or customer service,
- you make a purchase through our Services (e.g. an online purchase) and create a customer account for this purpose,
- you request or agree to receive information and/or offers on our Services (such as newsletters for example),
- you participate in contests, sweepstakes, or a survey,
- you share content and/or information about our media and social networks and other websites.
We collect, use, share, store or process your personal information only when we have the appropriate legal basis.
2. WHAT PERSONAL INFORMATION IS COLLECTED ?
2.1 Information passively collected when you use our Services
Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files located in browser directories. Web developers use them to help Users navigate their websites efficiently and perform certain functions.
Cookies are created when a User’s browser loads a particular website. The website sends information to the browser, which then creates a text file. Each time the User returns to the same website, the browser retrieves and sends this file to the website server. Computer cookies are created not only by the website on which the User navigates, but also by other websites that display ads, widgets or other elements of the page being loaded. These cookies govern the way ads are displayed or the operation of widgets and other elements of the page.
Cookies are not intended to include personal names or other directly identifiable information, rather they are generally used to quickly identify a User's device and to "remember" things about a User’s visit. We may set cookies for your web browser when you visit our website or use our Services. You can disable cookies or set your browser to notify you when cookies are sent to your computer, although this may affect your ability to shop online or access some features of our Services.
We may allow some of our partners to access certain cookies on your computer, the use of these cookies by these partners being subject to their own privacy policies, we invite you to read them very carefully.
b. When using our games, we (or our service providers) may collect, store and process, among other things, the following information for user statistics purposes: data about your hardware and software configuration (when installing a game and when changing your computer's hardware), IP address, device IDs, ingame data, including, but not limited to, your score, game statistics, performance, rankings, time played, and other usage statistics or similar information.
We may also collect, store and use anonymous data about you.
c. Specific pieces of information (such as IP address and User ID) may be collected by QUANTIC DREAM or its service providers for the purpose of authenticating software products and preventing fraud and piracy.
2.2 Information you choose to provide when using our Services
QUANTIC DREAM may ask you for various pieces of information to answer your questions via the "Contact" page or when you contact our support department or our customer service.
When you make a purchase through our Services (e.g. online purchase on our website), you will need to create a customer account and provide when purchasing your contact details and payment card information necessary to complete the purchase. Transaction details are kept by our external service provider.
You will be able to manage your personal information from your customer account.
When you have given your consent, we may send you commercial or promotional information and offers about our games and other services. You can unsubscribe at any time.
To participate in contests and sweepstakes or surveys, you may be required to provide certain personal data such as your first name, last name, e-mail address, date of birth, address and country of residence. This information will only be used for the purpose of participating in these events.
2.3 Information we may receive from third parties
We may receive information about you from third parties (social network, game platform, third party websites...). These third parties may, for example, offer to share some of your data with us (e. g. your email address to receive certain communications and offers related to our games or products) and provide us with information to improve your gaming experience (gameplay) or for the purpose of preventing fraud and piracy. You authorize us to collect, store and use the information you have agreed to provide via the third party in question.
3. WHY AND HOW WE USE AND SHARE YOUR INFORMATION
3.1 Purposes and legal bases
QUANTIC DREAM collects and processes your personal data in this way:
a. because they are necessary for the proper performance of a contract between us, which includes in particular:
- to allow you to use the Services (for example, under an end-user license agreement),
- to enable you to make purchases in the scope of our Services and to enable us to process, manage and track your orders, as well as to manage customer service (as part of a sales contract for an online purchase),
- to assist you with technical support.
b. on the basis of our legitimate interests, which includes in particular:
- to improve Services and gaming experiences (game data analysis...)
- to offer contests and other commercial events,
- to prevent and detect irregular, fraudulent or cheating behaviors (payment fraud, etc.), and to ensure compliance with our General Terms and Conditions and any other text you accept when using our Services,
- to offer you products, services or advertisements that may be of interest to you,
- to measure the performance of our marketing campaigns.
In the event of fraud, cheating or obvious abuse, we reserve the right to restrict or suspend your access to our Services. The IP address or other identifier may be used to identify you in this regard.
c. on the basis of your consent:
- to send you communications and promotional or commercial offers, newsletters...
You may withdraw your consent at any time. The withdrawal of your consent does not affect in any way the lawfulness of previous processing operations based on the said consent.
d. on the basis of compliance with our legal obligations: in particular to comply with our accounting and tax obligations or when the law requires us to keep certain data.
We take all necessary technical and organizational measures to ensure an appropriate level of security for your information by encrypting some of your personal data and limiting access to your data to people in our company and to subcontractors who need to know it. However, QUANTIC DREAM does not guarantee absolute security of your personal data.
QUANTIC DREAM also cannot guarantee that a third party site, to which you have had access via our Services and which can process your personal information on its own behalf, has implemented the same security practices.
We regularly check the effectiveness of our security measures and may temporarily suspend our Services if we suspect or detect a security breach.
We may share personal information that we collect within our group of companies.
When browsing the QUANTIC DREAM website, or when using the Services, external suppliers may collect your personal data on behalf of QUANTIC DREAM, and QUANTIC DREAM may share some of your personal data or information with these partners, subcontractors or suppliers to enable the Services to operate (e.g. processing your online purchase, product delivery, marketing campaigns, etc.) or to fight against fraud and piracy. External providers must comply with any laws or regulations relating to the use of your personal data, including the GDPR.
If by using our Services, you decide to use social sharing features such as "Share" or "I like" on third-party social networking sites (e.g. Facebook...), this may allow the sharing and collection of personal and non-personal information to and from these third-party social networks.
Subject to your prior consent, we may share your data with business partners so that you may receive communications and commercial offers about their products and/or services.
We may also disclose your personal data to the competent authorities, at their request, in connection with legal proceedings, judicial investigations and requests for information by the authorities, or to comply with other legal obligations.
3.4 Data transfer outside the European Union
Your personal information may be transferred, stored and processed by companies in our group (affiliates, shareholders and subsidiaries), subcontractors and/or partners of QUANTIC DREAM, located in countries outside the European Union such as China.
Some recipients of personal data may be located in countries that are not considered to provide an adequate level of protection according to the European Commission. In this case, QUANTIC DREAM will use the strict framework of the standard contractual clauses approved by the European Commission, available on the latter's website or any other means offered by the GDPR.
4. HOW LONG IS YOUR INFORMATION STORED ?
We store your personal data during the entire period of legal prescription. The archiving period starts from the end of the processing.
5. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM ?
In accordance with the GDPR, you have the right:
- to access your data,
- to correct, update or complete your data when it is inaccurate, misleading, incomplete or out of date,
- to erase your data ("right to be forgotten"),
- to oppose or limit the processing of your personal data,
- to request data portability.
To exercise these rights, please send your request:
- By e-mail to the following address: email@example.com
- Or by mail: Quantic Dream, 56 boulevard Davout, 75020 Paris (France)
Please attach a copy of your identity card or equivalent.
QUANTIC DREAM will respond to your request within one month of receiving your request.
In accordance with the GDPR, this period may be extended by two further months where necessary, taking into account the complexity and number of the requests received by QUANTIC DREAM.
In this case, we will inform you of the extension and the reason for it within one month of receiving your request.
You can also address any complaints to the national supervisory authority in your country (such as the CNIL if you are a French resident).
6. THIRD PARTY WEBSITES
Our website may contain hypertext links to other websites. As we have no control over these third-party websites, we cannot be held responsible for the confidentiality of data transmitted to websites that we do not publish.
QUANTIC DREAM is not responsible for the use of your personal data by these third parties. Please remember to check the privacy policies of any service provider to whom you transfer your personal data.
- By email: firstname.lastname@example.org
- By mail: Quantic Dream, 56 boulevard Davout, 75020 Paris (France)